Your privacy is our priority. This policy explains what data we collect, how we use it, and your rights.
ShanHai operates under a strict no-logs policy. We do not collect, store, or share your IP address, DNS queries, browsing activity, connection timestamps, session duration, bandwidth usage, or any other identifying information. Your privacy is technically guaranteed by our architecture.
We collect only the minimum information required: your email address (for account creation), payment transaction reference numbers (for subscription management — not full payment details), and aggregate anonymized usage statistics (bandwidth per account to enforce plan limits).
All payments are processed by third-party payment partners. ShanHai does not store credit card numbers, bank details, or other financial information. We receive only a transaction reference confirming successful payment.
Information we collect is used exclusively to create and manage your account, process subscription payments, provide technical support, and comply with legal obligations. We do not sell or share your personal information with advertisers or data brokers.
We use TLS/SSL encryption for data in transit and AES-256 for data at rest. Our infrastructure employs firewalls, intrusion detection systems, and regular security audits.
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notice. Last updated: January 2026.